My family and I originally did not want to use a real estate agent but after meeting Mrs. Falen and looking back at the process now, and after purchasing a home, we are glad we did. Mrs. Falen was extremely helpful and we never felt like our time was being wasted. She made the process easy and gave us a peace in buying a home that I did not believe existed. We would not only recommend people to use Mrs. Falen, but we would argue that there is no better option.